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AfWASA kindly invites you to its upcoming training session

Tuesday, 04 June 2024
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Manage customer relations in compliance with ISO 9001:2015 QMS requirements

Master Quality and safety environment

Understand the concepts and challenges of customer management

Apply the principles and requirements of ISO 9001:2015 to improve customer


Know how to manage customer relations effectively


General information on quality management

Definition of some quality concepts

History of quality management

The family of quality standards

The various changes to ISO 9001

The seven management principles of ISO 9001/2015

Quality issues

ISO 9001 version 2015 and customer management in companies

The concept of customer management

The challenges of customer management

Normative references according to ISO 9001 and customer management

The challenges of customer management in African water utilities

The benefits of customer management for a utility



Click here to upload the french brochure

For registration, please on the link: https://training.afwasa.org/formation/registration/form-training/121

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